Mastering Negotiation with Diverse Patients
Course description
It is necessary to skillfully navigate negotiations with patients from a variety of backgrounds and perspectives. The course will delve into various negotiation principles, strategies, and techniques that are essential for building trust, facilitating open communication, and resolving conflicts in a healthcare setting.
Who Should be Interested in Patient Experience in the Healthcare sector?
- Healthcare professionals: Physicians, nurses, pharmacists, and other healthcare providers can benefit from learning effective patient counseling skills to improve communication, foster therapeutic relationships, and enhance patient outcomes.
- Support staff in healthcare settings: Receptionists, medical assistants, social workers and other support staff who interact with patients may find this course helpful in learning how to communicate more effectively with patients and provide assistance in various aspects of patient care.
- Healthcare organizations, such as hospitals, clinics, and long-term care facilities.
Learning Outcomes
- Healthcare professionals: Physicians, nurses, pharmacists, and other healthcare providers can benefit from learning effective patient counseling skills to improve communication, foster therapeutic relationships, and enhance patient outcomes.
- Support staff in healthcare settings: Receptionists, medical assistants, social workers and other support staff who interact with patients may find this course helpful in learning how to communicate more effectively with patients and provide assistance in various aspects of patient care.
- Healthcare organizations, such as hospitals, clinics, and long-term care facilities.
Learning Outcomes
- Gain a solid understanding of negotiation principles, strategies, and techniques within the context of healthcare communication.
- Develop effective communication skills, including active listening, empathy, and rapport-building.
- Enhance cultural competence and sensitivity to patients’ diverse backgrounds and needs.
- Learn how to address and overcome barriers to communication and negotiation, such as language barriers, low health literacy, and resistance.
- Understand the ethical and legal aspects of patient-provider communication and negotiation.
- Acquire practical skills and strategies to manage and resolve conflicts within patient-provider interactions.
- Gain experience in applying negotiation strategies and techniques across different types of patient scenarios.
Course Duration
12 Hours